Customer Service Representative

Responsibilities

• Act as the primary point of contact for clients by answering calls and emails with professional, friendly service
• Manage appointment scheduling, including forward booking and sending reminders via technology platforms
• Greet clients warmly and use active listening to gather medical information and triage inquiries
• Maintain accurate client and patient records within the practice management system
• Process billing transactions, including credit card payments, digital payments, and insurance claims
• Provide clients with post-visit instructions regarding medication schedules and follow-up care
• Promote current promotions, services, and preventive care options to pet owners

Requirements

• High school diploma or equivalent work experience
• Excellent communication skills and a desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Ability to occasionally lift up to 40 pounds and perform physical tasks as needed

Benefits

• Competitive pay and performance bonuses
• 401(k) matching and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• Tailored development programs, mentorship, and career pathing opportunities

About the Company

AmeriVet believes that thriving teams build thriving communities. We provide veterinary professionals with the freedom to do their best work, supported by a dedicated network of local leaders and a centralized Support Center. Our mission is to deliver essential, high-quality care for the pets and families who count on us.