Customer Service Representative

Responsibilities

• Act as the initial point of contact for customers via telephone, online, or in-person at the local business office
• Process payments, balance cash funds, and manage daily cash drawer and kiosk reconciliation
• Assist customers with electrical service requests, including connections, disconnections, and outage reporting
• Handle billing and collection inquiries, including payment arrangements, high bill explanations, and final bill collections
• Promote and sell company products and services such as budget billing, paperless billing, and electric water heater conversions
• Educate customers on the meter reading process and billing cycles to help them manage service and payments

Requirements

• Proven customer service experience
• Ability to successfully complete the Customer Service Assessment (CSR-MH)
• Strong interpersonal and communication skills
• Ability to engage with the public in a tactful and courteous manner

Preferred Qualifications

• Previous cash handling experience
• Experience in collections

Benefits

• Competitive base salary ($43,000 - $44,500)
• Medical and dental coverage
• Defined Pension/Cash Balance Benefit Plan
• 401(k) plan with a generous company match
• Performance-sharing plan and bonus opportunities
• Tuition Reimbursement

About the Company

Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama. As part of the Southern Company family, we are a leading energy provider dedicated to innovation, resilience, and sustainability.