Customer Service Representative

Responsibilities

• Assist customers online, in person, and over the phone
• Welcome customers and provide high-quality customer experiences
• Accurately assist customers with loan applications from start to completion
• Work with team leads to meet and exceed monthly performance goals
• Utilize company best practices to provide consistent service
• Build relationships with customers and teammates
• Participate in ongoing learning and development

Requirements

• Bilingual (English & Spanish)
• High School Graduate or equivalent
• Experience in phone customer service preferred
• Experience in service-related fields with cash handling preferred
• Ability to work in a performance-measured environment
• Reliable transportation for travel to various locations
• Excellent sales skills
• Computer proficiency

Benefits

• $16-$24 per hour
• $500 Sign-on Bonus after 90 days
• Generous PTO and volunteer time off
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

About the Company

At Advance Financial, our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service.