Customer Service Representative

About the Company

Ace Handyman Services Portland is Portland's top-rated handyman business, focusing on community and bringing helpful services to Portland area homes since 2010. Our mission is to continue the premium customer experience found in Ace Hardware stores to our customers’ homes by helping with their home improvement needs.

Responsibilities

• Partner with other CSRs to answer phone calls and respond to online inquiries
• Book appointments and resolve scheduling conflicts as they occur
• Input and maintain job information in customer management software
• Team with field employees to provide a superior customer experience
• Perform quality assurance and warranty calls to ensure customer satisfaction

Requirements

• 3+ years of customer service experience in the construction/home improvement industry
• 1+ year experience booking appointments and resolving scheduling conflicts
• Great attitude with ability to accurately communicate and schedule services on the phone
• Good organizational and multitasking skills
• Comfortable billing customers and taking payments
• Prior clerical and data entry experience
• Proficient with Microsoft Office, including Outlook, Word, Excel and Mac computers

Preferred Qualifications

• Experience using customer management software
• Project management experience
• Prior sales experience and experience leveraging a sales script
• QuickBooks experience

Benefits

• Health, dental, and vision benefits
• 401(k) benefits
• Paid vacation days and sick pay
• Paid holidays
• $50 monthly mobile phone stipend
• Monthly performance bonuses
• Regular pay reviews