Customer Service Representative

Responsibilities

• Provide a positive customer service experience by educating patients on products and services
• Review and process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry and maintain product knowledge
• Communicate effectively with patients, teammates, healthcare professionals, and sales teams
• Consistently meet required Key Performance Indicators (KPIs)

Requirements

• High School Diploma or equivalent
• 1-2 years of customer service experience
• Proficient with MS Office and the ability to navigate multiple platforms
• Excellent written and verbal communication skills
• Ability to learn brand products and therapies and resolve patient concerns

Preferred Qualifications

• Previous experience working in a call center environment

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan and paid parental leave
• 401(k) Plan and Flexible Spending Accounts
• Basic life insurance, short-term, and long-term disability coverage
• Accident insurance and Teammate Assistance Program
• Mental, physical, and financial well-being programs

About the Company

Accendra Health understands that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. Through our Apria and Byram Healthcare brands, we are dedicated to our purpose of Bringing Care To Life™.