Posted 18 hours ago
Customer Service Representative
ABM PHARMA
Perks & benefits
VisaRelocation AllowanceHealth InsurancePaid LeaveTransportationMobile AllowanceMedical Insurance
Requirements
BAC PRO or BTS commerce/sales, Medical Secretary training, Administrative skills, Telephony skills, Office software proficiency
Skills
customer service
About the role
About the Company
ABM PHARMA, a subsidiary of the Phoenix/OCP group, is a home medical-technical service provider operating throughout France, specializing in the growing sector of aging at home.
Responsibilities
- Handle incoming calls and orient callers
- Process pharmacy orders for rental and sale
- Register coverage requests for pharmacists and patients
- Manage patient and pharmacy files, including coverage sheets and dossier constitution
- Schedule appointments and delivery planning
- Create preparation slips for the warehouse and delivery route plans
- Manage after-sales service (SAV) and customer complaints regarding orders, equipment, or deliveries
Requirements
- BAC PRO or BTS in commerce/sales
- Medical Secretary training
- Administrative and telephony skills
- Proficiency in office software
- Strong listening and analytical skills
Preferred Qualifications
- Previous experience in the medical sector
- Experience in home care (MAD - maintien à domicile)
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ABM PHARMA · Treize-Septiers
