Customer Service Representative

About the Company

ABF Security is a locally owned and operated provider of residential and commercial security solutions dedicated to protecting homes, businesses, and families. Through advanced security, fire, and life-safety technologies, we help safeguard what matters most.

Responsibilities

• Create, process, and track service calls from initiation through completion
• Dispatch and distribute work orders to field technicians
• Schedule service appointments with customers
• Respond to and manage daily service desk emails
• Troubleshoot basic technical issues and answer customer inquiries
• Professionally handle a wide range of customer interactions
• Escalate complex problems and reassign calls when appropriate
• Accurately document and report service-related data
• Participate in a rotating after-hours remote on-call schedule

Requirements

• High school diploma or equivalent
• Exceptional communication and customer service skills
• Strong critical thinking and problem-solving abilities
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Minimum of 6 months of technical customer service experience

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• PTO
• 401(k) Retirement Plan
• Profit Sharing
• Career growth opportunities