Customer Service Representative

Responsibilities

• Monitor and process incoming print jobs via email, production bins, and front counter intake
• Accurately code and log customer tickets according to company guidelines and production workflows
• Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets
• Communicate job requirements clearly to production teams, including operators and prepress staff
• Review incoming job details to ensure accuracy, completeness, and print readiness
• Follow up with clients regarding file issues, production questions, and scheduling updates
• Track jobs through completion and ensure proper job closure, delivery, and shipment logging
• Provide professional front desk and phone support to clients and internal teams
• Maintain a clean, organized, and efficient reception and production intake area
• Manage office and production supplies inventory

Requirements

• Experience with Reprographics
• Working knowledge of offset printing, digital printing, and production workflows
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational skills and exceptional attention to detail
• Ability to multitask in a fast-paced, deadline-driven production environment
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience in customer service, print production, prepress, or a graphics environment
• Familiarity with prepress processes and file preparation standards
• Experience with graphics applications, such as Adobe Creative Suite

About the Company

ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.