Customer Service Representative

Responsibilities

• Support customers via phone, email, and chat to create exceptional service experiences
• Deliver professional service with empathy and a positive attitude
• Handle high volumes of calls efficiently
• Resolve issues and provide timely updates across multiple communication channels
• Research solutions and provide accurate information to customer inquiries
• Maintain detailed and organized records of customer interactions
• Identify opportunities to recommend value-added services
• Coordinate with technicians and office staff to ensure smooth service processes
• Maintain deep knowledge of company products and services

Requirements

• 1+ year of customer service experience
• Excellent communication and active listening skills
• Strong organization, time management, and multitasking abilities
• Ability to remain calm and adaptable under pressure
• High school diploma or equivalent

Preferred Qualifications

• Experience in the home services or tech industry
• Familiarity with ServiceTitan

Benefits

• Competitive pay: $19–$23/hour
• Health, Vision, and Dental insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with company match
• Employee discounts on products and services
• Employee referral program
• Hands-on training and mentorship opportunities

About the Company

A Plus is a home services company and part of the Guild Garage Group, focused on providing high-quality residential services through a supportive, team-first culture.