Customer Service Quality Analyst

Responsibilities

• Regularly review and assess recorded client interactions for accuracy and documentation standards
• Ensure proper workflows are followed to maintain compliance and efficiency
• Provide feedback and coaching to agents on communication style, tone, and clarity
• Participate in the training and onboarding of new customer service agents
• Develop training materials and resources to promote service quality
• Identify trends in service quality and propose solutions to management
• Collaborate with leadership to implement new procedures and training initiatives

Requirements

• High school diploma or equivalent
• Minimum 2 years in customer service or quality assurance
• Experience in healthcare or therapy services preferred
• Strong analytical skills and attention to detail
• Excellent verbal and written communication skills
• Proficiency in customer service software and documentation tools
• English first speaker

Benefits

• Group Health Insurance
• Leave Encashment on Gross
• Yearly Bonus
• 12 Paid Indian & US Holidays
• Monthly performance incentives

About the Company

All Care Therapies is a rapidly growing IT and Medical back office Management Company providing superior consulting and management services for the healthcare industry.