Customer Service Professional

Responsibilities

• Receive customer orders and enter them into SAP, ensuring pricing aligns with commercial agreements
• Coordinate with Sales, Logistics, S&OP, Credit, and Billing departments to ensure timely product delivery
• Manage order releases by coordinating with the Credit and Collections team
• Monitor product availability and transport logistics to schedule shipments
• Resolve customer inquiries, complaints, and issues promptly to ensure high satisfaction levels
• Manage post-sales follow-up and track business KPIs
• Generate credit and debit notes as required

Requirements

• Degree in Chemical Engineering, Business Administration, or a related field
• Degree in Foreign Trade or International Relations
• Proficiency in SAP or other ERP systems
• Proficiency in Microsoft Office suite
• English proficiency at a C1 level or higher

About the Company

Orbia is a purpose-driven company dedicated to improving life around the world by maximizing value for partners, customers, and employees. We provide innovative solutions across multiple industries, including construction, data transmission, chemicals, and precision irrigation. With operations in 41 countries and over 22,000 employees, Orbia is a global leader in polymers, fluorine, and infrastructure.