Customer Service Professional III

Responsibilities

• Serve as the primary point of contact for customers throughout the testing and certification process.
• Respond to customer inquiries via phone, email, and other communication channels.
• Educate customers on onboarding requirements, testing processes, and necessary documentation.
• Collect and review customer documentation required to initiate test projects.
• Open new projects and ensure accurate data entry into company systems.
• Coordinate communication between customers and internal departments to support project completion.
• Maintain accurate customer records within CRM and business systems, including Salesforce.
• Address non-technical inquiries such as billing questions and service requests.

Requirements

• High School Diploma or equivalent.
• Minimum of one year of customer service, administrative support, or logistics coordination experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work onsite in Lowell, AR, during standard business hours.

Preferred Qualifications

• Experience using CRM, ticketing, or case management systems.
• Familiarity with Salesforce or Salesforce-based platforms.
• Experience supporting customers through process-driven or service-related workflows.
• Experience working in high-volume customer communication environments.

Benefits

• Estimated salary range of $28,800 - $38,400.
• Annual bonus compensation with a target payout of 5% of base salary.
• Health benefits including medical, dental, and vision.
• Wellness benefits covering mental and financial health.
• Retirement savings (401K).
• Paid time off including vacation, holidays, and sick time.

About the Company

UL Solutions is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for customers in more than 110 countries. We deliver testing, inspection, and certification services that support product innovation and business growth.