Customer Service Professional II

Responsibilities

• Receive and resolve customer inquiries via phone and email regarding invoicing, labeling, and inspections.
• Coordinate customer relationships by opening new projects and facilitating communication between clients and internal departments.
• Collect product information, identify relevant industries, and communicate project completion timelines.
• Manage customer data and segment information using the Customer Relationship Management (CRM) system.
• Provide support for non-technical requests, including billing inquiries and general service requests.
• Assemble required reports and documentation for clients and monitor customer satisfaction through reviews.
• Participate in team initiatives to continuously improve service quality and operational efficiency.

Requirements

• High School Diploma or equivalent higher secondary education.
• At least one year of experience in customer service or sales.
• Demonstrated ability to multi-task and prioritize customer needs effectively.
• Strong teamwork skills and the ability to work within a diverse team environment.
• Ability to respond appropriately and professionally to various customer needs.

About the Company

UL Solutions is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for customers in more than 110 countries. We deliver testing, inspection, and certification services, along with software and advisory offerings, to support product innovation and business growth. The UL Mark serves as a recognized symbol of trust, reflecting our commitment to advancing safety and helping customers navigate global markets and complex supply chains.