Customer Service Professional II

Responsibilities

• Receive and resolve customer inquiries via phone and email regarding invoicing, labeling, and inspections.
• Coordinate customer relationships and facilitate smooth communication between clients and internal UL departments.
• Collect product information, identify relevant industries, and communicate project completion timelines.
• Manage customer data and segment information using Customer Relationship Management (CRM) systems.
• Provide support for non-technical requests, including billing inquiries and general service requests.
• Assemble required reports and documentation for clients and monitor customer satisfaction through reviews.
• Participate in team initiatives to continuously improve service quality and operational efficiency.

Requirements

• Degree level education or equivalent work experience.
• 2+ years of professional work experience.
• Minimum of 1 year of experience in customer service or a contact center environment.
• Proven experience interfacing with global customers.
• Fluent English (written and verbal) is essential.
• Strong attention to detail and effective problem-solving skills.

Preferred Qualifications

• Experience working in a high-volume customer service environment.
• Proficiency in additional languages such as German, French, Spanish, Japanese, or Chinese.

About the Company

UL Solutions is a global leader in applied safety science, working to make the world a safer and more sustainable place through rigorous testing, inspection, and certification services.