Customer Service Professional

Responsibilities

• Deliver exceptional customer service to ensure a positive shopping experience
• Provide expert advice on technology, entertainment products, and software
• Assist customers with technical queries regarding peripherals, including printers, networking, and digital cameras
• Drive sales to meet and exceed individual and store targets
• Resolve customer complaints efficiently to ensure high levels of satisfaction
• Manage various work tasks while prioritizing customer needs

Requirements

• Previous experience in a customer-focused retail environment
• Strong knowledge of technology and entertainment products
• Technical understanding of computer peripherals and software programs
• Highly motivated, results-driven, and excellent communication skills
• Ability to work flexibly across retail trading hours, including weekends, public holidays, and late nights

Preferred Qualifications

• Knowledge of Apple products
• Proven ability to work effectively within a team environment

Benefits

• Guaranteed base earnings plus attractive commission structures
• Generous staff discounts
• Fantastic incentive-based promotions
• Opportunities for career progression and professional development
• A positive and rewarding work environment

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We are a trusted national brand dedicated to providing great service and a wide range of quality products to our customers.