Customer Service Officer

Responsibilities

• Handle daily reception operations in a professional manner
• Greet and direct visitors appropriately
• Manage customer communications by responding to inquiries via email and Live Chat
• Maintain records of customer interactions and follow up on requests or complaints
• Provide clerical and administrative support as assigned
• Perform ad-hoc duties to support the team

Requirements

• Minimum of one year of customer-facing experience
• Excellent communication and interpersonal skills
• Good command of spoken English, Cantonese, and basic Mandarin
• Proficient in Microsoft Office (e.g., Word, Outlook, Teams)

About the Company

Zurich is an equal opportunity employer that values uniqueness and diversity. We take an optimistic approach to challenges and constantly explore new ways to protect our customers and the planet.