T
Posted 24 days ago
Customer Service Officer
TarkettCustomer Service Officer
Perks & benefits
CommissionMedical InsurancePaid LeaveTransportation
Requirements
Bachelor's degree preferred, Commercial work experience, Fluency in Dutch, French, and English, SAP experience is a plus, Strong computer skills
Skills
SAPCRMcustomer service
About the role
Responsibilities
- Act as the key link between B2B customers and internal departments including sales, administration, and supply chain
- Manage the complete administrative order process from A to Z, including order processing and complaint handling
- Coordinate the customer journey for various segments such as offices, hospitals, schools, hotels, and retail
- Proactively assist customers with inquiries regarding samples, product availability, and order follow-ups
- Maintain and update databases using SAP and CRM systems
Requirements
- Bachelor's degree preferred
- Relevant commercial work experience
- Fluency in Dutch, French, and English
- Strong computer skills; experience with SAP is a plus
- Ability to work in a structured, independent, and solution-oriented manner
- Strong communication skills and a customer-centric mindset
Benefits
- Competitive salary including a monthly gross wage and bonus
- Meal vouchers, group insurance, and hospitalization insurance
- Flexible working hours and ADV days (15 days per year based on full-time)
- Bicycle leasing opportunities
- Opportunities for both on-the-job and external training
About the Company
Tarkett is a global leader in flooring and sports surface solutions. Through our commitment to Human-Conscious Design®, we strive to create products that are good for both people and the planet. We foster an international culture built on collaboration, creativity, commitment, and caring.
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