Customer Service Officer

Responsibilities

• Act as the key link between B2B customers and internal departments including sales, administration, and supply chain
• Manage the complete administrative order process from A to Z, including order processing and complaint handling
• Coordinate the customer journey for various segments such as offices, hospitals, schools, hotels, and retail
• Proactively assist customers with inquiries regarding samples, product availability, and order follow-ups
• Maintain and update databases using SAP and CRM systems

Requirements

• Bachelor's degree preferred
• Relevant commercial work experience
• Fluency in Dutch, French, and English
• Strong computer skills; experience with SAP is a plus
• Ability to work in a structured, independent, and solution-oriented manner
• Strong communication skills and a customer-centric mindset

Benefits

• Competitive salary including a monthly gross wage and bonus
• Meal vouchers, group insurance, and hospitalization insurance
• Flexible working hours and ADV days (15 days per year based on full-time)
• Bicycle leasing opportunities
• Opportunities for both on-the-job and external training

About the Company

Tarkett is a global leader in flooring and sports surface solutions. Through our commitment to Human-Conscious Design®, we strive to create products that are good for both people and the planet. We foster an international culture built on collaboration, creativity, commitment, and caring.