Customer Service Officer

Responsibilities

• Plan the daily transport functions for specific clients and major accounts
• Prepare, check, and lodge entries accurately and in a timely manner
• Ensure all customer requirements are met by recording special instructions
• Maintain a smooth and efficient flow of work relating to jobs while meeting KPIs
• Provide excellent customer service to both internal and external stakeholders
• Problem-solve using initiative to keep clients updated on transportation issues

Requirements

• Great interpersonal and communication skills
• Ability to work collaboratively as part of a team
• Ability to work autonomously using a proactive approach to task resolution
• Flexibility and adaptability to work in a demanding environment

Preferred Qualifications

• Previous experience in transport or logistics is preferred but not required

Benefits

• Access to QubeCare employee wellbeing program
• Access to our Employee Assistance Program
• Performance-based bonus
• Competitive remuneration
• Commitment to professional development and reaching your full potential

About the Company

Qube is Australia's largest integrated provider of import and export logistics services, with a market capitalization in excess of $7.7 billion. We recognize that our people are our most important asset and the engine that drives our organization.