Customer Service Officer

Responsibilities

• Respond to complaints from tenants and owners of D1 Tower Residences via calls and emails
• Manage maintenance issues and coordinate with the engineering team for timely resolution
• Coordinate with purchasing and engineering departments to obtain vendor quotes and assist with budget submissions
• Work with the accounts team to manage statements of account, invoices, and service charge details
• Handle tenant and owner move-in and move-out requests and documentation
• Follow up on cash payments for services and issue receipts for payments and bank transfers
• Maintain accurate records of petty cash transactions
• Manage and provide guidance to the front desk team

Requirements

• Minimum 1 year of experience as a Customer Service Officer in residential apartment buildings or apartment hotels
• Previous experience in residence or serviced apartments within Dubai or the UAE
• Advanced proficiency in spoken and written English
• Proficiency in MS Office, specifically Excel, Word, and Outlook
• Knowledge of Opera property management system
• Fluency in the Russian language
• Strong problem-solving and follow-up abilities
• Knowledge of Dubai and the surrounding areas

About the Company

PALAZZO VERSACE DUBAI offers luxury living and high-end hospitality services, managing premium residential spaces such as the D1 Tower Residences.