Customer Service Officer

Responsibilities

• Respond to complaints from tenants and owners of D1 Tower Residences via calls and emails
• Manage maintenance issues and coordinate with the engineering team for timely resolution
• Coordinate with purchasing and engineering departments to obtain vendor quotes and assist with budget submissions
• Work with the accounts team to manage statements of account, invoices, and service charge details
• Handle tenant and owner move-in/move-out requests and ensure all documentation is completed
• Follow up on cash payments for services and issue receipts for payments and bank transfers
• Maintain accurate records of petty cash transactions
• Manage and provide guidance to the front desk team

Requirements

• Minimum 1 year of experience as a Customer Service Officer in residential apartment buildings or apartment hotels
• Previous experience in residence or serviced apartments within Dubai or the UAE
• Fluency in Russian
• Advanced written and spoken English skills
• Proficiency in MS Office (specifically Excel, Word, and Outlook)
• Knowledge of Opera property management system
• Strong problem-solving and follow-up abilities
• Familiarity with Dubai and the surrounding areas

About the Company

PALAZZO VERSACE DUBAI offers luxury living experiences, managing high-end residential environments with a commitment to excellence and premium service.