Customer Service Officer

Responsibilities

• Respond to complaints from tenants and owners of D1 Tower and PV Residences via calls and emails.
• Manage maintenance issues and coordinate with the engineering team for timely resolutions.
• Coordinate with purchasing and engineering departments to obtain third-party vendor quotes and assist with budget submissions.
• Work with the accounts team to manage statements of account, invoices, and service charge details.
• Handle tenant and owner move-in and move-out requests, ensuring all documentation is complete.
• Follow up on cash payments for services, issue receipts, and maintain accurate petty cash records.
• Manage and provide guidance to the front desk team.

Requirements

• Minimum 1 year of experience as a Customer Service Officer in residential apartment buildings or apartment hotels.
• Previous experience in residences or serviced apartments within Dubai or the UAE.
• Fluency in Russian.
• Advanced proficiency in spoken and written English.
• Working knowledge of MS Office (specifically Excel, Word, and Outlook).
• Knowledge of Opera property management system.
• Strong problem-solving, follow-up abilities, and a flexible approach to tasks.
• Familiarity with Dubai and the surrounding areas.

About the Company

PALAZZO VERSACE DUBAI offers luxury residential experiences, managing high-end properties including D1 Tower and PV Residences.