Customer Service Officer

Responsibilities

• Respond to complaints and inquiries from tenants and owners of D1 Tower and PV Residences via calls and emails.
• Manage maintenance issues by coordinating with the engineering team to ensure timely resolutions.
• Coordinate with purchasing and engineering departments to obtain third-party vendor quotes and assist with budget submissions.
• Work with the accounts team to manage statements of account (SOA), invoices, and service charge details.
• Handle tenant and owner move-in and move-out requests, ensuring all documentation is complete.
• Follow up on cash payments for services, issue receipts for bank transfers and cash, and maintain accurate petty cash records.
• Manage and provide guidance to the front desk team regarding their daily duties.

Requirements

• Minimum 1 year of experience as a Customer Service Officer in residential apartment buildings or apartment hotels.
• Previous experience working in the residence or serviced apartment sector within Dubai or the UAE.
• Fluency in the Russian language.
• Advanced proficiency in spoken and written English.
• Proficiency in MS Office, specifically Excel, Word, and Outlook.
• Working knowledge of the Opera property management system.
• Strong problem-solving skills and the ability to follow up on complex tasks.
• Familiarity with Dubai and the surrounding areas.

About the Company

PALAZZO VERSACE DUBAI offers luxury residential and hospitality experiences, managing premium properties including D1 Tower and PV Residences.