Customer Service Officer

Responsibilities

• Support local and overseas customers via phone, email, and live chat
• Assist with trading account registration, onboarding, and verification
• Provide consultation on trading platforms, tools, and features
• Resolve customer concerns and escalate complex cases as necessary
• Record and organize customer feedback and suggestions
• Contribute to customer service processes and training materials

Requirements

• Degree or Diploma in Business, Economics, or Finance-related fields
• Experience in call centers, online trading, or stockbroking preferred
• Familiarity with online trading platforms and financial markets is advantageous
• Proficiency in English and Malay is required; Chinese/Mandarin is advantageous
• Ability to work assigned shifts including evenings, nights, and weekends
• Strong problem-solving, communication, and interpersonal skills

Benefits

• Basic Salary plus Shift Allowances
• Monthly KPI incentive
• Yearly dental, optical, and health check allowances
• FINRA SIE Exam Sponsorship
• Career development in the financial services industry
• Team building and bonding activities
• Free-flow pantry snacks and drinks