Customer Service Officer

Responsibilities

• Collection, preparation and delivery of patient file materials to a portfolio of consultants
• Preparing file materials in accordance with state and national legislation
• Liaising with customers to plan and implement agreed services
• Managing consultant schedules and scheduling appointments
• Maintaining busy inboxes, including queries and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers or prospective customers
• Establishing effective relationships with internal and external stakeholders
• Undertaking reception duties, dictation, and invoicing

Requirements

• Demonstrated ability to provide excellent customer service
• Excellent verbal, written and interpersonal communication skills
• Ability to work independently and within a group environment
• Strong prioritisation skills and flexibility
• High attention to detail
• Proficiency in Microsoft Office (Word/Excel)

About the Company

mlcoa is an established premier provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.