Customer Service Officer

Responsibilities

• Attend to customer enquiries professionally and ensure high satisfaction levels
• Provide immediate response to technical or service-related queries and problems
• Investigate and resolve customer complaints and dissatisfactions
• Process specimens received from couriers and customers with high accuracy
• Enter patient demographics and laboratory test orders into the Laboratory Information System (LIS)
• Communicate specimen or request form issues to the Laboratory Manager
• Adhere to procedures for sample centrifugation, storage, retrieval, and disposal
• Observe PDPA guidelines and maintain the chain of custody for specimens
• Ensure proper sorting, data entry, and collation of specimens containing personal data

Requirements

• "O" levels or equivalent educational background
• Experience in client services, specimen management, and data entry
• Proficiency in using Laboratory Information Systems (LIS)
• Good computer skills and organizational abilities
• Understanding of clinical and test terminologies
• Strong time-management and communication skills

About the Company

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to make life and our environment safer, healthier, and more sustainable. The Eurofins network is a global leader in food, environment, pharmaceutical, and cosmetic product testing, as well as clinical diagnostic testing.