Customer Service Officer

Responsibilities

• Manage front-of-house operations by greeting clients and creating a welcoming, inclusive environment
• Provide client support and information via phone, email, and in-person enquiries
• Coordinate appointments and bookings to ensure timely access to services
• Maintain accurate client records and data while upholding confidentiality and compliance standards
• Process payments and perform various administrative tasks to support service delivery
• Collaborate with clinical teams to ensure a seamless client experience
• Identify and contribute to improvements in systems and service delivery

Requirements

• Proven customer service experience in an administrative or client-facing role
• Strong communication skills with the ability to engage respectfully with a diverse community
• Excellent organisation and time management skills
• High attention to detail and accuracy in data entry
• Proficiency in Microsoft Office and confidence using client databases
• A collaborative mindset and willingness to support team outcomes

Preferred Qualifications

• Experience working in community health or not-for-profit settings
• Familiarity with client management or booking systems
• Understanding of person-centred or trauma-informed approaches

Benefits

• Competitive hourly rate of $33.63 plus 12% Super
• Generous Salary Packaging benefits of up to $18,550
• Flexible work arrangements to support work-life balance
• Access to an Employee Assistance Program for free, confidential support
• Fitness Passport providing discounted access to gyms and pools nationwide

About the Company

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives. We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.