Customer Service Officer

Responsibilities

• Act as the primary point of contact for residential enquiries, specifically regarding hard waste bookings and scheduling
• Provide clear information to residents regarding council guidelines and services
• Respond to email enquiries in a timely and professional manner
• Investigate and resolve customer queries, escalating issues when necessary
• Maintain accurate records and ensure all systems are kept up to date

Requirements

• Proven experience in customer service roles
• Strong communication skills with a friendly and approachable manner
• Ability to work effectively in a fast-paced environment
• High level of attention to detail and organizational skills
• A proactive mindset and confidence in finding solutions for customers

Benefits

• Competitive salary package and rewarding remuneration
• Access to an employee share program
• Various staff benefits including novated leasing and salary sacrificing
• Ongoing training and professional development support
• Opportunity to work within a close-knit, supportive team

About the Company

Cleanaway is Australia’s leader in sustainable, total waste management solutions. As a high-growth, ASX-listed organization with over 10,000 employees, we transform waste into resources and renewable energy to help create a sustainable future.