Customer Service Officer

Responsibilities

• Manage high volumes of inbound calls, providing timely and professional assistance to customers
• Coordinate and schedule hard waste collection bookings efficiently
• Respond to customer enquiries via email and the company website to ensure prompt resolution
• Maintain and update accurate customer records within the CRM system
• Collaborate with internal teams to ensure seamless service delivery

Requirements

• Previous experience in a customer service role, preferably within a call centre environment
• Strong verbal and written communication skills
• Proficiency in using CRM systems and the Microsoft Office Suite
• Ability to multitask and manage time effectively in a fast-paced setting
• Proactive approach to problem-solving and a commitment to customer satisfaction

Benefits

• Attractive salary package
• Flexible working arrangements
• Career development opportunities
• Employee share plan offer and novated leasing
• Access to EAP, flu vaccinations, and private health insurance discounts

About the Company

Cleanaway is Australia’s leader in sustainable, total waste management solutions. As a high-growth, ASX-listed organisation with over 10,000 employees, we transform waste into resources and renewable energy to help make a sustainable future possible.