Customer Service Officer

Responsibilities

• Manage and grow customer relationships to drive retention, satisfaction, and sales growth
• Handle customer service requests using Salesforce CRM
• Achieve first-call resolution to maximize efficiency and customer satisfaction
• Process pricing queries and escalate for compliance and approval
• Investigate, log, and resolve customer complaints to ensure positive outcomes
• Monitor and record inbound and outbound call and email activity

Requirements

• Previous experience in a customer service or sales role
• Proven ability to manage complaints and resolve customer issues effectively
• Strong communication and negotiation skills
• Ability to remain calm under pressure in a fast-paced environment
• Intermediate Excel skills
• Salesforce CRM experience is considered a bonus

Benefits

• Attractive salary package
• Career development opportunities
• Annual employee share plan offer
• Novated leasing options
• Access to EAP and optional flu vaccinations
• Discounts on private health insurance and various company discounts

About the Company

Cleanaway is Australia’s leader in sustainable, total waste management solutions. As a high-growth, ASX-listed organisation with over 10,000 employees, we transform waste into resources and renewable energy. We are dedicated to providing essential services to millions of customers and communities nationally while building a sustainable future.