Customer Service Officer

Responsibilities

• Manage and grow customer relationships to drive retention, satisfaction, and sales growth
• Handle customer service requests and inquiries through Salesforce CRM
• Achieve first call resolution to maximize efficiency and customer satisfaction
• Process pricing queries and escalate for compliance and approval
• Investigate, log, and resolve customer complaints to ensure positive outcomes
• Monitor and record inbound and outbound call and email activity

Requirements

• Previous experience in a customer service or sales role
• Proven ability to manage complaints and resolve customer issues effectively
• Strong communication and negotiation skills
• Ability to remain calm under pressure in a fast-paced environment
• Intermediate Excel skills

Preferred Qualifications

• Experience using Salesforce CRM

Benefits

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Annual employee share plan offer
• Novated leasing and company discounts
• Access to EAP and optional flu vaccinations

About the Company

Cleanaway is Australia’s leader in sustainable, total waste management solutions. As a high-growth, ASX-listed organisation with over 10,000 employees, we transform waste into resources and renewable energy to help make a sustainable future possible.