Customer Service Officer

Responsibilities

• Interact with customers via phone and email to manage quotes and inquiries
• Follow up on quotations and inquiries to convert them into sales opportunities
• Nurture and grow business relationships with customers
• Continuously identify new ways to improve the customer experience
• Assist with stock control and the presentation of the retail space

Requirements

• Experience working in a customer service or sales environment
• High attention to detail and the ability to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Confidence in resolving issues effectively and efficiently
• Proactive approach to building constructive professional relationships
• Basic knowledge of Microsoft Office and a willingness to undergo training

Benefits

• Access to health and well-being initiatives, including an Employment Assistance Program
• Employee Real Deals and ongoing learning, support, and training opportunities
• Work-life flexibility through the B-flex program
• A positive, inclusive work environment with a lifelong learning culture

About the Company

BlueScope is an Australian-born global success story and a leader in transforming steel into smart products and solutions. Metalcorp, a part of the BlueScope family, is a trusted steel and aluminium distributor specializing in rural products, including livestock handling equipment, building materials, and structural steel.