Customer Service Officer and Cabin Baggage Officer

Responsibilities

• Deliver exceptional customer service and maintain safety and on-time operations
• Weigh, tag, and manage cabin baggage and excess baggage payments
• Welcome customers at check-in and assist with kiosks and boarding
• Process bookings and assist with disrupted flights or lost baggage
• Support passengers requiring extra assistance and maintain compliance with Customs and Immigration rules

Requirements

• At least 1 year of customer service experience
• Minimum of 18 years of age
• Unlimited working rights in Australia
• Availability to work a 7-day rotating roster
• Ability to handle payments and navigate multiple technology systems
• Strong attention to detail and ability to stay calm under pressure

Benefits

• Qantas Group Staff Travel discounts
• Industry discounts on hotels, holiday packages, and car hire
• Career development opportunities within the Qantas Group
• Access to Employee Network Groups
• Personal, carer, and special commitment leave

About the Company

Jetstar is a leading low-cost airline, operating thousands of flights weekly across Australia, New Zealand, Asia, and the Pacific with a fleet of over 80 aircraft.