Customer Service Medewerker

Responsibilities

• Act as the central point of contact for daily service orders
• Manage the full order lifecycle from acceptance to invoicing, including order entry and equipment ordering
• Monitor costs, storage, and shipping processes
• Communicate with customers, factories, and logistics partners regarding order status and delivery dates
• Collaborate closely with internal sales and service operations teams
• Contribute to the optimization of ordering processes, procedures, and systems

Requirements

• Completed MBO-level education
• Fluency in both Dutch and English
• Availability for 32 to 40 hours per week
• Strong organizational and communication skills
• Ability to work independently and prioritize tasks effectively
• Experience in a similar customer service role is a plus

Preferred Qualifications

• Living in or near the Breda area

Benefits

• 6-month temporary contract
• Competitive salary based on experience (based on 40 hours/week)
• Annual 13th month and variable bonus scheme (up to 6%)
• 25 vacation days plus 8 extra roster-free days
• Hybrid working flexibility
• Travel allowance and company laptop
• Participation in company events and healthy lifestyle initiatives

About the Company

Alfa Laval is a global leader in heat transfer, separation, and fluid handling technologies, dedicated to creating a positive impact through sustainable solutions.