Customer Service Manager

Responsibilities

• Lead and mentor the internal sales team, developing strategies to achieve sales targets and revenue growth.
• Conduct performance reviews and provide ongoing motivation and professional development for team members.
• Track and analyze sales metrics to identify improvement opportunities and report findings to senior management.
• Build and maintain strong relationships with customers and outside sales representatives in the textile and industrial markets.
• Act as the primary point of contact for customers, resolving inquiries regarding coated fabrics, laminated textiles, and industrial products.
• Coordinate with production, operations, and logistics to ensure timely and accurate order processing and delivery.
• Manage essential documentation, including sales orders, invoicing, account details, and shipping records.
• Collaborate with Finance to manage SKUs and with warehouse teams to ensure proper handling of textile materials.
• Coordinate outbound shipments with carriers, brokers, and logistics partners.

Requirements

• Proven experience managing a customer service or internal sales team within a textile or manufacturing environment.
• Direct experience working with technical textiles, coated fabrics, laminated materials, or industrial textile products.
• Strong leadership, communication, and relationship management skills.
• Demonstrated experience coordinating workflows with production, operations, warehouse, and logistics teams.
• Excellent organizational and reporting skills with high attention to detail.

About the Company

SP Associates is a global manufacturer of specialized textile-based materials and coated fabrics. We serve diverse industries including construction, roofing, protective packaging, and various industrial applications.