Customer Service Manager - Product Implementation & Controlling

Responsibilities

• Manage implementation, optimization, and innovation projects
• Design, configure, and maintain the Customer Service systems landscape
• Analyze operational business drivers to optimize CX and AX
• Ensure reliable operation and availability of applications and systems
• Own documentation, continuous improvement, and rollout of best practices
• Plan and execute functional testing and quality assurance activities
• Act as a key point of contact for external vendors and internal teams

Requirements

• Completed degree and relevant professional experience
• Fluent in German and English
• Solid experience with CRM systems like Zendesk
• Strong understanding of Customer Service operations and KPIs
• Analytical thinking and business acumen
• Hands-on mentality and problem-solving abilities

Preferred Qualifications

• Previous experience in the E-Commerce industry
• Experience in data-driven environments

About the Company

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless.