Customer Service Manager

Responsibilities

• Act as a primary liaison and advocate for assigned customer accounts.
• Manage day-to-day communications and escalations via telephone, email, and vendor portals.
• Coordinate with operations teams to meet financial and operational goals.
• Build and maintain long-lasting customer relationships through regular meetings and feedback loops.
• Oversee customer escalations to resolution by coordinating with internal departments.
• Monitor the PowerControl platform to coordinate emergency responses and storm support.
• Assist with contract renewals, pricing requests, and the review of customer-proposed Scopes of Work.
• Onboard new customers into company systems and processes.
• Provide after-hour emergency response as required.

Requirements

• Minimum of 5 years of B2B Account Manager experience.
• High School diploma required.
• Proficiency with the Microsoft Office product suite.
• Strong organizational skills and ability to manage strict deadlines.
• Excellent verbal and written communication skills.
• Ability to work independently and multitask in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree.
• Previous experience in the service industry, specifically within Power Generation or HVAC sectors.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Competitive pay and a matching 401(k) plan.
• Vacation, Company Holidays, and Paid Time Off (PTO).
• Flexible spending accounts and Health Savings Accounts (HSA).
• Wellness Incentive Programs.
• Tuition Reimbursement.

About the Company

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.