Customer Service Manager

Responsibilities

• Act as a customer advocate and liaison between the company and assigned accounts
• Manage day-to-day account activities, including communication via phone, email, and vendor portals
• Build and maintain long-lasting relationships within the power generation and HVAC sectors
• Coordinate with operations teams to meet financial and operational goals
• Oversee customer escalations to resolution through internal coordination
• Monitor the PowerControl platform to coordinate emergency responses and storm support
• Assist with contract renewals, pricing requests, and reviewing customer-proposed Scopes of Work
• Onboard new customers into company systems and processes
• Conduct periodic business reviews and travel to customer sites as required

Requirements

• Minimum of 5 years of Account Manager experience in a B2B environment
• High School diploma required
• Proficiency with the Microsoft Office product suite
• Strong organizational, analytical, and communication skills
• Ability to manage workloads with strict deadlines and high attention to detail

Preferred Qualifications

• Bachelor’s degree
• Previous experience in the service industry, specifically with Power Generation or HVAC equipment

Benefits

• Medical, dental, vision, and life insurance coverage
• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Paid Time Off (PTO)
• Flexible spending accounts and Health Savings Accounts (HSA)
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement

About the Company

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.