Customer Service Manager

Responsibilities

• Define and implement service operations strategies to drive excellence in service delivery and align with corporate objectives.
• Develop advanced, scalable operational frameworks for new service offerings to support future growth.
• Drive transformational changes in service operations to address complex challenges and improve efficiency.
• Establish and enforce rigorous standards for quality, compliance, and regulatory adherence.
• Support strategic account planning by providing service insights and identifying customer experience enhancements.
• Manage daily reports, lead service team meetings, and participate in hospital environment of care meetings.

Requirements

• 2+ years of experience in medical device service operations or biomedical engineering.
• Experience working with or supporting Diagnostic Imaging or large healthcare systems.
• Bachelor's degree, or a Master's degree with at least 1 year of relevant experience in Service Delivery or Service Operations.
• Proven experience managing cross-functional projects involving multiple stakeholders and departments.

About the Company

Philips is a global health technology company dedicated to improving people's health and wellbeing through meaningful innovation. For over 130 years, we have created technologies that support healthcare practitioners and improve lives across Precision Diagnosis, Image Guided Therapy, and Connected Care.