Customer Service Manager – Partner & Performance

Responsibilities

• Monitor, analyze, and report relevant data and KPIs to ensure transparent and efficient processes
• Plan, set up, and manage projects including coordination of measures and tracking results
• Analyze, optimize, and further develop existing processes for sustainable workflows
• Ensure and continuously improve structured documentation processes and reporting
• Manage and develop external partners through performance management and regular reviews
• Ensure defined quality and service levels are met
• Coordinate closely with internal stakeholders to identify optimization potential and implement efficiency measures

Requirements

• Completed university degree
• At least 5 years of relevant professional experience, ideally in Customer Success
• Experience in KPI-based project management
• Proficient in Microsoft Excel and PowerPoint
• Practical experience with CRM systems
• Data-driven mindset with strong analytical skills
• Business fluent English and/or German

Benefits

• Travel allowance for commuting
• 28 days of vacation plus an 8% annual vacation bonus
• Company pension scheme
• Employee discounts on online assortment
• Internal and external training programs
• Team events and celebrations
• On-site fitness room and relaxation areas
• Access to professional psychological support via nilo

About the Company

Redcare Pharmacy is Europe's leading online pharmacy, driven by innovation and a mission to ensure every human has their health.