Customer Service Manager

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop the team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the shop floor to lead by example and gain customer insights
• Empower and mentor team members to support future leadership succession

Requirements

• Previous experience as a Retail Manager, Area Manager, or similar role
• Strong people leadership skills with a hands-on, collaborative approach
• Demonstrated ability to drive team performance and meet KPIs
• Superior customer service skills and a customer-focused mindset
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental, and lifestyle leave
• Service Recognition and Inspirational People Awards

About the Company

Myer is a leading Australian retailer dedicated to creating meaningful work experiences. We pride ourselves on being a place where team members can find lifelong friendships, share ideas, and pursue their professional dreams in a supportive and diverse environment.