Customer Service Manager

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders

Requirements

• Previous experience as a Retail Manager, Area Manager or similar, ideally in a Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs, and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental, and lifestyle leave
• Service Recognition and Inspirational People Awards

About the Company

Myer is a leading Australian retailer, and this role is based at our flagship Melbourne location. We pride ourselves on diversity and providing a dynamic environment for our team members to grow their retail leadership careers.