Customer Service Manager

Responsibilities

• Manage LG Branch Service operations, including administration, technician coordination, and parts management
• Oversee Accounts Receivable (AR) and expense tracking to ensure accurate and timely financial reporting
• Handle B2B service requests and maintain strong relationships with corporate clients
• Address and resolve customer complaints in a timely and professional manner to ensure customer satisfaction
• Manage parts inventory, ordering, and distribution to support service operations efficiently

Requirements

• Bachelor’s degree in Business Administration, Engineering, or a related field
• Minimum 5 years of experience in service operations, administration, or technical support roles
• Experience in managing AR, expense control, and inventory systems
• Proven track record in handling customer complaints and B2B client relationships
• Knowledge of service processes and parts management in a technical or manufacturing environment
• Fluency in both Thai and English

About the Company

LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. With a rich history spanning over six decades, we operate on a global scale across domains including Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations.