Customer Service Manager

Responsibilities

• Manage customer repairs and servicing, including tagging faulty products and liaising with service agents and suppliers
• Maintain and update the service database to ensure accurate tracking
• Provide regular updates to customers regarding the status of their repairs
• Perform administrative duties such as processing invoices, claims, reconciliations, and finance paperwork
• Generate weekly reports for repairs and service jobs as required by the Proprietor
• Coordinate stock arrivals and organize customer deliveries
• Maintain high standards of Health and Safety awareness

Requirements

• Experience working in a customer-focused retail environment
• Proven experience in a high-volume administration role
• Strong organizational and task prioritization skills with the ability to manage own workflow
• Excellent problem-solving skills and the ability to resolve customer complaints effectively
• A flexible, "can-do" attitude with the ability to multitask in a fast-paced setting

Benefits

• Guaranteed base earnings
• Generous staff discounts
• Clear paths for career progression within a trusted national brand
• A positive and flexible work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We are a leading brand dedicated to delivering exceptional service and providing great career opportunities for our people.