Posted 13 hours ago
Customer Service Manager
Harvey NormanCustomer Service Manager
Requirements
Retail experience, High volume administration experience, Strong communication skills, Problem-solving skills
Skills
customer serviceRetail
About the role
Responsibilities
- Actively manage customer repairs and servicing
- Tag faulty products and liaise with service agents and suppliers
- Maintain the service database and update customers on repair status
- Assist with administrative duties including processing invoices, claims, and reconciliations
- Run weekly reports for repairs and service jobs
- Advise customers of stock arrivals and organize deliveries
- Maintain health and safety consciousness
Requirements
- Experience in a customer-focused retail business
- Experience in a high-volume administration role
- Strong communication and interpersonal skills
- Ability to manage workflow and prioritize tasks
- Experience resolving customer complaints and making quick decisions
- Ability to work well in a team environment
Benefits
- Generous staff discounts
- Career progression opportunities and professional development support
- Recognition and rewards for good performance
- Flexible and positive work environment
About the Company
Harvey Norman is an Australian retail icon in the home and lifestyle space.
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Harvey Norman · Rothwell
