Customer Service Manager

Responsibilities

• Deliver exceptional after-service support regarding in-store furniture purchases
• Resolve customer complaints efficiently to ensure high levels of satisfaction
• Liaise with suppliers and third parties to provide timely service resolutions
• Provide customer-focused problem solving by going above and beyond for clients
• Make quick, accurate decisions to ensure seamless service delivery

Requirements

• A genuine passion for the retail industry
• Proven experience in resolving customer complaints and managing conflict
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced team environment
• Highly motivated and results-driven mindset
• Experience in supplier liaison and third-party coordination

Benefits

• Generous staff discounts
• Fantastic incentive-based promotions
• Clear paths for career progression within a trusted national brand
• Professional development support and a wide network for growth
• A flexible, positive, and rewarding work environment

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We pride ourselves on being a place where good performance is recognized and rewarded, offering our team members a great place to work and real opportunities for career advancement.