Customer Service Manager

Responsibilities

• Manage customer repairs and servicing, including tagging faulty products and liaising with service agents and suppliers
• Maintain and update the service database to ensure accurate tracking
• Provide regular status updates to customers regarding their repairs to ensure timely completion
• Perform administrative duties such as processing invoices, claims, reconciliations, and finance paperwork
• Generate weekly reports for repairs and service jobs as required by the Proprietor
• Coordinate stock arrivals and organize customer deliveries
• Maintain a strong focus on Health and Safety protocols

Requirements

• Experience working in a customer-focused retail environment
• Proven experience in a high-volume administration role
• Strong communication and interpersonal skills with a "customer champion" mindset
• Excellent organizational and prioritization skills with the ability to manage own workflow
• Ability to solve problems quickly and resolve customer complaints effectively
• A flexible, "can-do" attitude with the ability to multitask in a fast-paced environment

Preferred Qualifications

• Familiarity with Australian Consumer Law

Benefits

• Generous staff discounts
• Clear paths for career progression within a trusted national brand
• Professional development support and a wide network for growth
• A positive work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon specializing in the home and lifestyle space. We are a leading brand known for providing exceptional service and a wide range of quality products to our customers.