Customer Service Manager

Responsibilities

• Support customers with inquiries and concerns via telephone and email
• Focus on telephone customer care and reliable processing of incoming emails
• Work within a fixed team to process and forward customer requests
• Collaborate closely with various operational teams to solve issues structurally
• Participate in regular training regarding products, processes, and internal workflows

Requirements

• Very good German language skills (at least C1) in speaking and writing
• Strong communication, empathy, and solution-oriented personality
• Team spirit and a positive, open attitude
• Initial experience in customer service or similar areas, or motivated career changer
• High value placed on reliable and service-oriented customer support

Benefits

• Attractive salary package including an unlimited commission model
• Company car or travel budget
• Opportunity to work in Germany's first green unicorn
• Diverse, international team with over 65 nationalities
• Transparent culture with all-hands meetings and short decision-making paths

About the Company

Enpal aims to put a solar system on every roof, a storage unit in every house, and an electric car in every garage. The company provides integrated solutions for decentralized energy, including solar systems, battery storage, wallboxes, smart meters, and heat pumps, powered by the AI-supported platform Enpal.One+.