Customer Service Manager

Responsibilities

• Support customers with inquiries and concerns via telephone and email
• Focus on telephone customer care and reliable processing of incoming emails
• Work within a fixed team to process and forward customer requests
• Collaborate closely with various operational teams to solve issues structurally
• Participate in regular training regarding products, processes, and internal workflows

Requirements

• Very good German language skills (minimum C1) in speaking and writing
• Strong communication, empathy, and solution-oriented personality
• Team spirit and a positive, open attitude
• Initial experience in customer service or similar fields, or an ambitious career changer
• High value placed on reliable and service-oriented customer care

Benefits

• Attractive salary package including an unlimited commission model
• Company car provided by Enpal or a travel budget
• Opportunity to work in Germany's first green unicorn and shape the solar energy transition
• Diverse team with over 65 nationalities
• Legendary team spirit and company events
• Transparent all-hands meetings and an open feedback culture

About the Company

Enpal aims to put a solar system on every roof, a storage unit in every house, and an e-car in every garage. Through its AI-supported platform Enpal.One+, the company provides integrated solutions for decentralized energy, including solar systems, battery storage, wallboxes, smart meters, and heat pumps.