Customer Service Manager

Responsibilities

• Lead the market-facing Order Management teams for Central Europe to maximize consumer value and provide outstanding service levels.
• Manage the full Order-to-Invoice process, including order entry, delivery slot booking, and product availability evaluation.
• Oversee returns management, including processing requests in SAP and coordinating with third-party warehouse providers via EDI.
• Ensure accurate management of product, customer, and pricing master data while executing critical SOX control processes.
• Partner with Sales, Demand Planning, and Supply Planning to manage product allocation, promotions, and stock depletion.
• Lead a team of 6 Customer Service Specialists, supporting their personal development and optimizing business delivery.
• Act as the local Supply Chain representative to support Sales Management on logistics terms and cost-to-serve visibility.

Requirements

• University degree in a numerate discipline or equivalent.
• Proven track record in Sales, Customer Service, or Supply Chain Management.
• Strong knowledge of Supply Chain processes and associated systems, specifically SAP and EDI.
• Excellent communication skills (both written and verbal) with the ability to influence and negotiate.
• Strong analytical and problem-solving skills in a fast-moving environment.
• Ability to lead cross-functional teams and manage rapid change.

Preferred Qualifications

• Experience in a consumer goods (FMCG) environment or a large multi-national company.
• Experience working with major retailers.
• Fluency in English.
• A self-starter mindset with a passion for continuous process improvement.

About the Company

Edgewell Personal Care is a vibrant global community of 6,800 visionaries, doers, and makers. Our family of over 25 personal care brands serves people in more than 50 countries, dedicated to infusing joyfulness into every aspect of our work through a "People First" approach.