Customer Service Manager

Responsibilities

• Animate and train your team by setting clear objectives and following management rhythms
• Drive performance by monitoring key indicators and implementing effective action plans
• Optimize organization by coordinating personnel and ensuring compliance with internal procedures
• Guarantee stock reliability and service quality
• Create an unforgettable customer experience by ensuring a welcoming environment and driving service sales
• Contribute to commercial success by collaborating on store commercial policy

Requirements

• Bac+3 to Bac+5 degree in commerce or management
• Proven experience in team management and motivation
• Strong analytical and argumentation skills
• Ability to resolve conflicts and propose adapted action plans
• Highly organized with a strong sense of teamwork and service

Benefits

• Fixed salary of €33,600 per year plus quarterly variable remuneration
• Profit sharing and quarterly incentive bonuses
• Employee shareholding opportunities
• Comprehensive family health insurance and provident fund
• Restaurant cards and sustainable mobility package
• Exclusive employee discounts on products

About the Company

For over 70 years, Boulanger has supported French people in their daily lives through recognized expertise in household appliances and multimedia. With over 220 stores and a strong online presence, customer satisfaction is our priority.